Booking System FAQs
Applicable to All Sites
Account Set Up
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In order to create an account simply complete a booking via the Booking Page for you preferred location.
You will be asked to provide your full name, email address and a password to access your account during this process.
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Follow this link
Or
The My Dashboard link on your first booking confirmation email.
Or
The sign into your account button on the:
Hackney booking page
Stratford booking page
Bermondsey booking page
Peckham booking page
Camberwell booking page
OR
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The new booking platform is provided by our friends at LegitFit, a booking software company.
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Our new booking system, LegitFit, is primarily a used by the fitness industry software and as such,the Home screen on the web browser displays a range of fitness focused stats and goals.
For Community Sauna relevant links, please simply scroll down to find, where your bookings and any relevant associated memberships will be listed.
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Sign in to your account.
Select the person icon in the top right corner or the cog symbol to the bottom right of the menu.
Select account.
From here you can add a photo, update your contact details, and select either a dark or light theme.
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The online messaging system allows you to keep up to date with the Community Sauna noticeboard notifications.
It also allows you to message the Community Sauna admin team directly but during this transition period, we would ask you to continue to contact us via support@community-sauna.co.uk for a timely response to all bookings enquiries.
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NoReply LegitFit
Until the branding for community sauna is updated emails regarding your account and bookings for Bermondsey will be titled NoReply LegitFit and will have the LegitFit branding colours and logos.
What is LegitFit?
The new booking platform is provided by our friends at LegitFit, a booking software company.
How do I turn On/Off Notifications?
Sign in to your account.
Select the person icon in the top right corner or the cog symbol to the bottom right of the menu.
Select Notifications.
Turn on or off as desired.
Bookings & Cancellations
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Log in to your account (see ‘How do I sign in to my account’) then:
Select Timetable from the main menu.
Select the date and time you would like to book.
OR
OR
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The first time you sign in through the app, it will ask you to select your preferred booking location.
Once you have done this, it will save this preferred location to your app account.
If you would like to add a new location, click on the pen icon in the top right side.
Scroll down and click ‘Sign out’.
Now you will have the choice to Sign In for another preferred location. This will be save to your account, along with the previous location.
Repeat the steps to add all our sites on your app account.
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If you have a Multiple Booking - please read the ‘Multiple Booking Rescheduling/Cancellation’ section in the accordion.
How do I reschedule my booking?
To reschedule your booking you will need to cancel and rebook, you can do this by following these steps:
Sign in to your account.
Find the date and time of the booking you want to amend.
Under general info select cancel.
Select the new date and time you want to attend.
Complete the booking.
If I cancel my booking will I receive a refund?
If you can no longer attend your booking, you can cancel up to 24 hours before the session start time and receive a full refund.
If you cancel less than 24 hours before the booked sessions Any later than that and we arewill be unable to issue you a refund or reschedule the session.
Refunds can take up to 5 working days depending on your bank.
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If you have a Multiple Booking - please read the ‘Multiple Booking Cancellation’ section in the accordion. Otherwise:
How Do I Cancel My Booking?
Sign in to your account.
Select Timetable from the main menu.
Select the relevant date and time.
Select the booked session you would like to cancel.
Select cancel.
If I cancel my booking will I receive a refund?
If you can no longer attend your booking, you can cancel up to 24 hours before the session start time and receive a full refund.
If you cancel less than 24 hours before the booked sessions Any later than that and we arewill be unable to issue you a refund or reschedule the session.
Refunds can take up to 5 working days depending on your bank.
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APP VERSION
Select the ‘Timetable’ icon from the bottom of the screen
Select the date and session you would like to book.
Select the Payment method and the Terms of Conditions.
Click ‘Complete booking’
The Booking Details will now appear as a booking confirmation screen.
On this screen, Click ‘Additional Booking’ and Repeat the booking process.
Repeat the process as many times as needed depending on how many slots you would like to book.
To view your booked slots, Click ‘Home’ in the bottom right corner. Then Select ‘My schedule’.
Each booking needs to be cancelled individually of each other before re-booking. Please be aware we offer no refunds for cancellations under 24h as per our cancellations policy.
BROWSER VERSION
To make a multiple booking you will need to book via the calendar page of the specific sauna location:
Hackney booking page
Find the session you would like to book
Use the quantity drop down box to select the number of guests
Continue with the booking process.
Once you have made a multiple booking the booking will show in your account on the Timetable.
The quantity of bookings made is not confirmed on the email confirmation or reminder email.
You can view your multiple bookings by:
Signing into your account
Selecting Timetable from the menu
Selecting the date and time of the booking you wish to view
The number of bookings made is located at the top of the booking details page will be under Booking [number of bookings]
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Multiple bookings can only be cancelled individually.
Please note cancelling one booking does not cancel all multiple bookings made.
If you would like to cancel the bookings you will need to cancel them one by one by :
Signing into your account
Selecting Timetable from the menu
Selecting the date and time of the booking you wish to view
Selecting the booking you want to cancel from the drop down list titled Booking [number of booking] at the top of the booking details page.
Selecting cancel
Repeating the process of selecting the next Booking [number of booking] at the top of the booking details page and cancelling the individual booking
Repeating this until all desired sessions have been cancelled
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How Do I Join the Waiting List?
When a session is fully booked you will be given the option to join the Waiting List.
NB: You will not be charged to join the Waiting List
How will I know when a space becomes available?
If a space becomes available you will receive an email with a link to book the session.
The waiting list works on a first come, first served basis.
Membership & Gift Cards
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Update 29th Dec 2024: We have currently paused any new Regular Club membership purchases to prioritise our present members. New membership updates in May 2025.
Under the new LegitFit system, our memberships’ discount booking function has changed.
Once you become a member, whether that be Regulars Club, Concession, NHS/Bluelight, Stratford, Locals, etc, you will be given access to Packages at the discounted cost associated with your membership.
When booking, members will now need to purchase the relevant package at the discounted cost, and use that package at Checkout to pay for their session.
Click HERE for more information about using concessional memberships.
Stay tuned for more information about Regulars Club Membership
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A note on the new system - Unfortunately we can no longer attach discounts to accounts, instead members will now need to purchase packages at a discounted rate (30% off) which can then be used to pay for sessions.
How to Use Your Discount/Free Sessions:
Purchase the relevant discounted session package, i.e.: if you want to book an NHS Weekday session then book the NHS Off-Peak package. If you want to use your free NHS session then choose the free NHS package, you will not be charged.
Select Timetable from the menu on the left hand side
Find the session you want to book
The system will prompt you to pay for the session using the purchased package (it should appear under services)
Please Note:The next time you go to book a session of the same type via our website, you will be prompted to buy another discounted package and use it to pay for that session.
For instance, if you bought an NHS Off-Peak package, it will remember your previous purchase and suggest you buy a an NHS Off-Peak package to pay.
However, if you want to book a different session type, i.e.: you had previously purchased a NHS Off-Peak package and you now want to purchase a NHS 1 Hour Morning Session, the option to purchase the latter package won’t appear, and you will have to repeat the bullet points above.
Once you have repeated the steps for all the different session types (there are only 4), you will be able to breeze through checkout via our website.
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Packages can be found in the main menu under Products and Packages
What are Packages
Packages work like digital coupons.
You can purchase Packages and use these to book a session at Checkout.
If you have a valid package for the session you are booking, you will be automatically prompted at Checkout to use that package.
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Gift Cards can be purchased HERE
You can select to buy a gift card for a friend by selecting ‘make a gift’
Once purchased the gift card will be added to your account.
Gift cards for Peckham can be found when signed into the Peckham account
All other gift Cards (Hackney, Stratford, Bermondsey and Camberwell) can be found when signed into the HACKNEY account
You can view your Gift Card and remaining sessions at Legitfit.com under Products and Packages.
or in the CSB app under My Packages
To use the gift card simply, book the session you wish to attend and at checkout you will be automatically prompted to use your Gift Card as a ‘service’ to pay (as long as that gift card is valid for that booking.)
You can opt to pay by card by selecting the an alternative payment method