Locals Concessions
Terms & Conditions

Membership Overview & Eligibility Criteria

Stratford Locals:

  • Free concession available to residents of E15 and E20, London, UK. To verify your eligibility, please provide:

    • A utility bill or bank statement showing your name and address, dated within the month of your application.

    • A valid photo ID (e.g. driver’s licence, passport, etc) matching the name shown on your supporting document.

    • Your discount is valid at our Stratford location only.

Walthamstow Locals:

  • Free concession available to residents of Stirling Road and Sutherland Road, Walthamstow, London. To verify your eligibility, please provide:

    • A utility bill or bank statement showing your name and address, dated within the month of your application.

    • A valid photo ID matching the name shown on your supporting document.

    • Your discount is valid at our Walthamstow location only.

  • Your concession is non-transferable and may only be used by the person who purchased it.

  • Your concession gives you access to discounted general sauna sessions.

What’s Included?

Stratford Locals:

  • £5 off-peak sessions.

  • £11 peak sessions during weekdays.

Walthamstow Locals:

  • 20% off general sessions.

Both:

  • Discounted sessions during weekends.

  • Events, treatments, and special promos are not included.

Membership Duration

Usage Policy

  • Members must follow all sauna rules, site guidelines, and sauna etiquette.

  • Community Sauna CIC reserves the right to cancel a concession or refuse entry if these rules are broken.

  • Concessions cannot be paused, but you can cancel and rejoin at any time.

Refund and Cancellation Policy

  • Please note that cancellations made less than 24 hours before the session start time are not eligible for a refund or reschedule - this includes reasons like illness, travel delays, or site closures.

  • If a session is cancelled before 24 hours, your refund should arrive within 5–10 business days.

  • To reschedule your booking, you’ll first need to cancel your existing booking. Once cancelled, you can book a new session at your preferred date and time.

Facility Rights

  • Community Sauna CIC may change opening hours, site features, or membership benefits at any time, without prior notice.

  • Community Sauna CIC mayclose sites, saunas or cold plunges temporarily for maintenance or unforeseen reasons, without notice.

*Contact support@community-sauna.co.uk with any enquiries