General Concessions
Terms & Conditions

Membership Overview & Eligibility Criteria

  • Our General Concession is a free concession available to UK university students, people receiving Universal Credit, Tax Credit, Jobseeker's Allowance, or Housing Benefit, and people over 65.

Important information about eligibility:

- Students enrolled at non-UK universities are not eligible for this concession.
- Student IDs must display a valid current date and photo. If your ID does not show a valid date or photo, you may be asked to provide an enrolment letter and an additional form of photo ID.
- If applying through Universal Credit, your most recent payment statement must show a payment amount above £0, clearly display your name and be dated within the month of your application. You must also provide a photo ID (e.g. driver’s licence, passport, etc) that matches your supporting document.
- If applying through Tax Credit, Jobseeker’s Allowance or Housing Benefit, you must also provide a photo ID (e.g. driver’s licence, passport, etc) that matches your supporting document. If you are over 65, just provide a copy of your photo ID.

  • Your concession is non-transferable and may only be used by the person who acquired it.

  • Your concession gives you access to discounted general sauna sessions.

  • Your discount is valid at our Hackney, Stratford, Walthamstow and Camberwell sites.

What’s Included?

  • £5 off-peak sessions.

  • £11 peak sessions during weekdays.

  • Discounted sessions during weekends.

  • Events, treatments, and special promos are not included.

Membership Duration

Usage Policy

  • Members must follow all sauna rules, site guidelines, and sauna etiquette.

  • Community Sauna CIC reserves the right to cancel a concession or refuse entry if these rules are broken.

  • Concessions cannot be paused, but you can cancel and rejoin at any time.

Refund and Cancellation Policy

  • Please note that cancellations made less than 24 hours before the session start time are not eligible for a refund or reschedule - this includes reasons like illness, travel delays, or site closures.

  • If a session is cancelled before 24 hours, your refund should arrive within 5–10 business days.

  • To reschedule your booking, you’ll first need to cancel your existing booking. Once cancelled, you can book a new session at your preferred date and time.

Facility Rights

  • Community Sauna CIC may change opening hours, site features, or membership benefits at any time, without prior notice.

  • Community Sauna CIC mayclose sites, saunas or cold plunges temporarily for maintenance or unforeseen reasons, without notice.

*Contact support@community-sauna.co.uk with any enquiries