FREQUENTLY ASKED QUESTIONS

If you’d like to book a session, follow the steps:

1. Click here OR paste website below in your browser search bar:

https://www.community-sauna.co.uk/book

2. Scroll down to choose your appointment. Pick from the list the type of session you would like to attend.

A regular session will be ‘single bather’ plus the either weekend, weekday, evening or morning, depending on the time you want to attend.

3. Then, once you have selected the type of session, you’ll be directed to a Calendar

Here you can click on the date you would like to attend and it will give you the options of times available.

At this point, you will also be given the option to add another session – in case you were buying tickets for yourself and somebody else.

4. Once you’ve selected to continue, you will be prompted to give your information.

5. Then you’ll be asked for payment.

6. Please ensure that you wait until the payment is completed by your bank.

The website will let you know when your booking is complete.

You will also receive an email confirmation of your booking.

If you realise you’ve made any mistakes, or you would like to cancel or reschedule your appointment, you’ll be able to do that via link on the confirmation booking email.

This will need to be done more than 24 hours before your session time AND if you booked for multiple people, you will have to re-schedule each session seat individually (even if you made it under one booking!)

If you're still having problems making your booking you can contact us by emailing info@community-sauna.co.uk

If you are looking to cancel a group booking, please refer to the ‘Group’ section of the FAQs.

For single cancellation, you can cancel and reschedule your appointment by referring to your booking confirmation email and finding the link for cancellations and rescheduling.

If you find that you can no longer make the time you have booked, you can reschedule or cancel your booking up to 24 hours before the session time.

Any later than this and we are unable to refund or reschedule the session (we are a small not for profit and late cancellations do impact us).

Please note that refunds from cancellations take 5-10 days to process, and fees arising from the transaction will be deducted.

If you do not turn up to your appointment and do not notify us in advance, we are unable to rearrange your booking to another time. As we so often sell out, doing so means we lose out on the cost for running the space, thus we cannot refund or reschedule appointments after the date of the session.

Bear in mind sessions are transferable and can be given to a friend, or we can offer you space to someone who may not be able to afford regular saunas.

We do not run a waiting list for fully booked sessions.

You can check back on our website for cancellations or try to walk-in.

A walk-in means arriving prior to the session start time, asking the crew on site if they can accommodate your specific time preference; if available then, securing your space by paying for your timeslot with our reception team (we cannot do this over the phone!)

This can be done any time of the day, though bare in mind that we work on a first-come first-served basis. We recommend booking in person as soon as possible.

Though walk-in are often possible there is no guarantee.

We do not offer concession prices for walk-in sessions. Concession rates are only available when booked in advance of the session, online.

Each session is 60-90 minutes long with half an hour site clean in between.

If you arrive late to the session, you will be let in but you will lose that amount of sauna time.

See more info on our Gift Card Page

Each voucher has a minute value. For example, the three hour gift certificate gives you 180 minutes of Sauna time.

When you buy a card you are given a code.

When making a booking, you’ll be prompted to input this code at payment. If you add your code, the booking will take off the length of time correspondent to the sauna session (options of 1h OR 1h 30min sessions), from the gift certificate.

For example, if you have a three hours (180 minutes) gift certificate and book for a one hour and thirty minute (90 minutes) session on a Saturday:

You would use the gift code at Payment.

90 minutes are deducted from the gift code automatically.

After this, there is 90 minutes remaining on the gift card.

Because some of our Sauna sessions are one hour long (60 minutes) and others are an hour and a half (90 minutes), the gift certificate may have some remaining credit.

Any remaining credit that can not be applied to an offered session, will not be redeemable.